At Furniture Fair (OJELA INC), we strive to provide quality products and excellent service. Please review our exchange-only policy below.
🛒 Exchanges for Delivered Items
- Customers must inspect items upon delivery.
- All damage or defect claims must be reported within 24 hours of receiving the item.
- Reports must include clear photos of:
- The damaged or defective product
- The packaging
- Send your report via Facebook Messenger, Instagram, or Viber.
- ⚠️ Exchanges are only accepted for items that are defective, damaged upon arrival, or not as described.
🏬 Pick-Up Orders
- For showroom pickups, no exchanges or returns will be accepted once the item has been handed over.
- Customers are strongly encouraged to inspect items carefully before leaving the showroom.
🔁 Exchange Terms
- If your claim is approved, you may exchange the item for the same product or a product of equal value.
- Exchanges are subject to stock availability.
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All sales are non-refundable. Exchanges shall only be allowed for items of equivalent value, subject to company policies.
🚫 Non-Exchangeable Items
- Customized items, sale items, and showroom floor stock are final sale and cannot be exchanged.
📩 How to Request an Exchange
Please report any issues within 24 hours of receiving your item by contacting us:
📧 sales@furniturefair.ph
📞 +632 8781 9437 or +632 8781 9439
📲 Facebook, Instagram, Messenger, or Viber
📘 Legal Notice
This policy is in accordance with the Consumer Act of the Philippines (RA 7394). Exchanges will be honored in cases where the product is defective, damaged, or misrepresented. We are not obligated to provide exchanges for change-of-mind purchases.
Effective Date: July 27, 2025
Company Name: Furniture Fair (OJELA INC)
Address: 2971 Rizal Avenue Extension, Manila City, Philippines