Warranty Policy

Furniture Fair (OJELA INC) provides a limited warranty covering manufacturer defects for selected furniture items. Please read below to understand what is covered, what is not, and how to file a claim.

✅ What Is Covered

We offer a 24 hours limited warranty for eligible furniture items, such as:

  • Sofas and lounge chairs
  • Dining tables and chairs
  • Cabinets, shelves, bed frames, and other large furniture pieces

This warranty applies only to manufacturer defects, including:

  • Structural issues (e.g. loose joints, unstable frames)
  • Cracks or splits not caused by handling
  • Warping or component defects present at the time of delivery

🚫 What Is Not Covered

This warranty does not apply to:

  • Accessories, lighting, mirrors, or home décor items
  • Floor stock or clearance items (sold as-is)
  • Damage caused by improper handling after delivery or pick-up
  • Surface marks, stains, dents, or scratches reported after release
  • Wear and tear from normal use
  • Issues resulting from misuse or unauthorised repair

📦 Warranty Terms by Order Type

For Delivered Items:

  • Customers must inspect items at the time of delivery.
  • If a defect is found, it must be reported within 3 days of delivery.

For Pick-Up Orders:

  • Items are inspected before release.
  • Once collected, all items are considered final sale and are not covered by warranty.

📷 How to File a Warranty Claim

  1. Contact us within 24 hours of receiving the item.
  2. Include clear photos of the issue and the full product.
  3. Send your report to:

We will assess the claim and respond with possible solutions. Approved claims may be resolved through repair, exchange, or another agreed outcome.

Effective Date: July 27, 2025
Company Name: Furniture Fair (OJELA INC)
Address: 2971 Rizal Avenue Extension, Manila City, Philippines
📞 +632 8781 9437 or +632 8781 9439